Uber Deactivation: What Can You Do?



Uber was founded in 2009 by Garrett Camp and Travis Kalanick. The idea was born one snowy night in Paris in 2008 when the co-founders had trouble hailing a cab. This led them to create a simple app that would allow users to tap a button on their phone to get a ride. The service initially started in 2010 in San Francisco as “UberCab,” offering luxury car service at prices typically higher than taxis. The service quickly gained popularity due to its convenience, reliability, and the ease of use of the app.

Uber Deactivation Appeal

If an Uber driver gets their account deactivated, the process of appealing such a decision involves several specific steps.

  • Initial Contact: The driver should first go through the email that Uber sends out to account deactivations. These letters often include instructions on how to appeal the decision if the driver believes it was not proper.
  • Locating the Appeal Form: Uber usually provides a link to an appeal form or a direct way to contact their customer support team from within the email regarding deactivation. If no specific instructions are included, then drivers can find the help tab within the Uber Driver app or on the Uber website.
  • Filing the Appeal: The appeal must be filed through the Uber platform. This means submitting it via the platform, along with all the required documents and an in-depth letter explaining why the driver believes the deactivation should be reversed. When filing an appeal, the information provided should be detailed and specific to the situation.
depressed driver after deactivation
  • A Detailed Explanation. Include a clear, concise statement regarding why Uber deactivated the driver’s account and dispute any inaccuracies in the information provided. State the reasoning behind the deactivation and why they believe it was incorrect.
  • Supporting Materials. Collect all documents that will corroborate the validity of their claim. This can include the screenshots of their app reflecting their trip records, the emails the driver sends or receives during the process, and any other communications they have regarding the issue that caused the deactivation.
  • Safety and Performance Records. If they have information regarding their driving history, including average ratings and rider feedback to show that they have a consistent history of safe and reliable driving.
  • Legal or Regulatory Information. If the issue is related to alleged violations of laws or regulations, include evidence that explains why they were in compliance with such rules or explains what they have done to resolve the issues.

Your Account is At Risk of Deactivation Uber: Causes

Reason for DeactivationCategoryDetails
Low rating from usersPerformanceDrivers with consistently low ratings may be at risk of deactivation.
Safety violationsSafetyAny reports of unsafe driving, violence, or illegal behavior can lead to immediate deactivation.
Fraudulent activityFraudUsing the platform for fraudulent purposes or manipulating rides and fares.
Document expirationComplianceFailure to update necessary documents such as driver’s license, insurance, and vehicle registration.
Violation of terms of servicePolicy ComplianceNon-adherence to Uber’s terms of service, including discriminatory behavior or harassment.
Inactive accountUsageAccounts may be deactivated if not used for an extended period.
Regulatory issuesLegalIssues like not having the proper license or permits as required by local laws.

Response Time. Uber usually responds to appeals within a few days to a couple of weeks. The timeline precisely depends on the type of appeal and how many appeals Uber is reviewing at that time.
Possible Resolutions. Appeal results can range from full restoration of the driver’s account to confirmation of the deactivation. Sometimes, Uber would ask for more information or clarification before sending an ultimate decision.
Additional Action. If the appeal is not successful and the driver believes the deactivation was unwarranted, the next step can be to consult legal advice. In another case, the driver may try to understand any further steps that Uber might entertain in order to allow for further review or correction of the issue.

Uber Eats Cancellation Rate Deactivation

YearTotal DeactivationsWrongful DeactivationsPercentage of Wrongful Deactivations

How to Reactivate Uber Account

1Identify the Reason for DeactivationCheck your email or Uber app for any communications from Uber explaining why your account was deactivated.
2Resolve the IssueDepending on the reason for deactivation (e.g., document expiration, safety issues, low ratings), take appropriate actions like updating documents, completing safety courses, or planning for service improvement.
3Submit an AppealContact Uber support through the app or website. Clearly state your case, attach necessary documents or evidence of issue resolution, and explain why you believe your account should be reactivated.
4Follow UpRegularly check your email and Uber app for any responses. If you don’t hear back within a reasonable time, follow up through the support channels.
5Prepare for Any OutcomeBe prepared for either reinstatement or rejection. If reinstated, ensure compliance with any conditions set by Uber. If rejected, understand the reasons and determine if further appeal is possible.
6Seek Further AssistanceIf you believe the deactivation was unjust and you’ve exhausted Uber’s internal processes, consider seeking legal advice.

Can You Sue Uber for Deactivation

Litigation against Uber for account deactivation becomes possible based on the legal basis for such a case to be instituted:

  • Wrongful Deactivation. This would involve proving that Uber deactivated the account in violation of its own terms of service or through discriminatory practices. That could be wrongful dismissal in some jurisdictions.
  • Discrimination Claims. If the deactivation was based on the race, gender, age, disability, or some other protected category of an individual driver, that person may be able to file a discrimination lawsuit based on federal, state, or local equal employment laws.
  • Breach of Contract. Drivers may be able to prove that Uber has breached specific provisions in the agreement both parties entered into upon the start of their relationship. The success of such claims often rests on the language of the contract and the specifics of the deactivation.
  • Retaliation. If a driver can prove that his or her Uber deactivation was in response to some lawful exercise, such as complains filed or legal proceedings entered against Uber, he or she may be able to bring a retaliation claim.
  • Contractor vs. Employee Considerations. Such legal action against Uber will most likely succeed if the nature of the contractual relationship between Uber and its drivers is one of contractors—and not employees.
  • Contractor vs. Employee. Most courts today consider Uber drivers to be contractors, and such drivers are accordingly afforded little protection under the scope of traditional employment laws. However, with ongoing legal battles and ongoing changes in local laws—including Assembly Bill 5 in California—legislatures are increasingly considering drivers to be employees, with possible implications for the rights and protections afforded to them. Drivers should review these laws and consult with counsel to understand any changes in the legal landscape that will impact their suitability to be plaintiffs or defendants in legal action against Uber.
  • Local and State Laws. Being that employment law is very jurisdiction-specific, what may be law in one state or country may be more favorable to gig economy workers than in another. As such, the success of a claim against Uber can be greatly affected by the local or state labor laws of those drivers.

What to Do Before File a Lawsuit

Before the pursuit of a lawsuit against Uber, drivers should consider taking the following preparatory measures:

  • Gather Everything. You must ensure that you gather all communications with Uber, the paperwork related to the deactivation, and any other documents which might relate to your performance as well as your contact with Uber.
  • Attorney. Seek the services of an attorney who specializes in employment law or independent contractor issues, with specialization or experience in the gig economy. They can provide specific advice based on the details of your case and your jurisdiction.
  • Review Your Contractual Obligations. Enlist an attorney to go over the contractual terms between you and Uber, especially any language related to dispute resolution and procedures surrounding deactivation.
  • Assess Your Arbitration Requirements. Determine whether you are obligated to go through arbitration first, as many agreements with Uber have. An attorney may be in a better position to advise you whether this step is necessary or if there may be grounds to not go through with it depending on the specifics of your case.
  • Understand the Costs and Timeline of the Lawsuit. Understand potential costs and the duration of the lawsuit against a company such as Uber. To be fair, therefore, the financial and emotional investment relative to the potential benefit must be carefully considered.

Uber Deactivation Lawyer

Are you facing unfair treatment or legal issues with a service provider like Uber? Uber wrongful deactivation lawyer is here to help. Contact us today to explore your legal options and ensure your rights are protected. Let us advocate for you and help you achieve the resolution you deserve. Call now for a consultation!

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